Refunds

When a refund is possible

You can request a refund within 14 days of a charge. It covers the unused part of the period and goes back to the original payment method, usually within 10 business days depending on your bank.

Only a charge that actually went through can be refunded. A failed charge has nothing to return.

How to request one

On the Transactions tab under Plan & billing, open the payment and choose Refund. The organization owner can do this, as can anyone holding the separate refund permission — it is deliberately not part of ordinary billing management.

If the payment is not listed or the refund will not go through, write to billing@keepr.ru from your account address.

Partial refunds

A refund can be partial, and one payment can have several — Keepr makes sure they never add up to more than the original charge.

A refund does not cancel the subscription

A refund is a financial adjustment. On its own it does not end the subscription or switch off plan features: if access should stop, cancel the subscription as a separate action.

That is deliberate — a partial refund or a goodwill credit should not silently cut off a team that is still working.