6 articles
Seats, invoices, trials and plan changes
How automatic renewal works
How the monthly charge is taken, when, and how to stop it.
How to cancel a subscription or remove a card
Cancelling, removing the saved card, and what happens afterwards.
What happens if a payment fails
Retries, the grace period, and how to get the payment through.
Refunds
The 14-day window, how to ask, and what a refund does not do.
Receipts and accounting documents
The 54-ФЗ receipt, where it is sent, and adding company details.
What happens when the trial ends
When the trial converts to a paid plan, when it simply ends, and how to choose.