How to cancel a subscription or remove a card

Cancelling the subscription

You can cancel at any time under Plan & billing. Cancelling does not cut access off immediately: the plan runs to the end of the period you have already paid for, and we email a confirmation with that date.

No explanation and no support ticket are required — the organization owner or a billing admin can do it themselves.

Removing the saved card

Removing the card is a separate action, and on its own it is enough to stop charging: ЮKassa is left with no token to charge the next period against. We email when a method is removed — including when another admin did it.

Re-enabling automatic renewal after removing a card is not yet self-service — write to billing@keepr.ru and we will sort it out.

What happens next

At the end of the paid period the organization moves to the Free plan. Paid features switch off, and anything beyond the Free limits stays readable and exportable.

You can return to a paid plan whenever you like by subscribing again under Plan & billing.

What happens to your data

Nothing is deleted — not on cancellation, not when a card is removed, and not on the move to Free. Time entries, projects, clients, tags and reports are kept as they are.