What happens if a payment fails
Retries
A charge can fail for reasons outside Keepr’s control: insufficient funds, an expired card, a bank declining the operation, or a card-level cap on recurring payments.
We do not give up after the first failure: the charge is retried on days 1, 3, 5, 7. We email the organization owner and every billing admin about each failed attempt, with the reason, the attempt number and the date of the next one. The status is also on the Transactions tab under Plan & billing.
The grace period
For the first 7 days after a failed charge the organization works exactly as before, with every paid feature still on. That is time to update the card without rushing.
When the grace period ends and payment still has not gone through, we send a separate email to say access has been restricted.
If payment still does not go through
After the grace period, access is restricted. Entries, reports and the full history stay readable and exportable — you do not lose data and you can take it with you.
What switches off are the actions that grow the organization: creating a workspace, a project or a report export, and sending or accepting invitations. Your plan limits do not change — the organization is not downgraded to Free.
Getting access back
Update the payment method under Plan & billing or retry the payment manually — the restriction lifts as soon as a payment succeeds.
Billing pages are never restricted: the route back to paying stays open even while the organization is restricted.